21d Privacy Policy: How Your Data Is Collected and Protected
At 21d, your personal data privacy matters greatly to us. This policy explains what information we collect, why we collect it, and how we keep it secure.
Last Updated: 2024
What Information We Collect
Various types of information are collected automatically or with your consent while you use the 21d platform. Each type is described below:
Account Information
During registration, we collect your name, date of birth, email address, mobile number, and any information required for identity verification where applicable.
Payment & Financial Information
BDT (৳) transaction details for deposits and withdrawals are collected. When payments are made via bKash, Nagad, or Rocket, the transaction number and amount are recorded. Card numbers and full bank account details are not collected.
Device & Browser Information
Your device type, operating system, browser version, IP address, and the time you access the platform are logged automatically.
Usage Information
Information about your activity — including which pages you visited, how long you stayed, and which games or betting sections you used — is collected for analytics purposes.
Purpose of Data Use & Cookie Policy
Why Your Data Is Used
The information we collect is used for the following purposes:
- For account creation, verification, and management
- To process payments and confirm transactions
- To detect fraud and suspicious activity
- To improve and analyze the platform experience
- For customer support and issue resolution
- To fulfill legal obligations where legitimately required
Cookies & Tracking Technologies
The 21d website uses cookies — small data files stored in your browser. They are used for:
- To keep your login session active
- To remember your language and preference settings
- For security verification purposes
You can manage or delete cookies through your browser settings, though doing so may affect the functionality of certain services.
Data Storage, Security & Third Parties
How Long Your Data Is Retained
21d retains your data for as long as your account is active and for a defined period after closure, in accordance with applicable law. Financial transaction records may be kept longer for audit and legal purposes.
Data Security Measures
21d uses SSL encryption to protect your data. Information is stored encrypted on our servers, and regular security audits are conducted to prevent unauthorized access.
Sharing Information with Third Parties
21d does not sell your personal data. Information may be shared only in the limited circumstances below:
- With payment processing services (transaction data only)
- In response to lawful orders from law enforcement authorities
- With relevant authorities for fraud investigations
When sharing information with any third party, we ensure they comply with their own privacy policy.
Your Rights: Accessing, Correcting & Deleting Your Data
As a 21d user, you have specific rights regarding your personal data:
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: If any of your information is incorrect, you may request that it be updated.
- Right to Erasure: You may request deletion of your data, subject to certain conditions. However, some information may need to be retained due to legal or financial obligations.
- Right to Restrict Processing: In certain circumstances, you may object to the processing of your data.
To exercise these rights, contact our support team at: [email protected]
Policy Updates & Contact
21d reserves the right to update this Privacy Policy, in part or in full, at any time. Whenever significant changes are made, a notice will be posted on the website and the "Last Updated" date at the top of the page will be revised accordingly.
Continued use of the platform after this policy is published will be considered acceptance of the updated policy. We recommend reviewing this page from time to time.
If you have any privacy-related questions or concerns, please contact our support team. Also in the FAQ section Find answers to common questions.
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